Caller Tones FAQ

    What are Caller Tones?
  1. What are Caller Tones?
  2. What is the difference between a Ring Tone and a Caller Tone?
  3. Can I get Caller Tones on my service?
  4. How do I join Caller Tones?
  5. Is there a special offer for first time users?
  6. Can I listen to a Caller Tone?
  7. How do I buy a Caller Tone?
  8. What kinds of Caller Tones are available?
  9. How many Caller Tones can I purchase?
  10. How long can I keep a Caller Tone?
  11. How often can I change my Caller Tone?
  12. Is there a limit to how many people can hear my Caller Tone?
  13. Caller Tones content quality
  14. What is an impersonation Caller Tone?

    15. How much do Caller Tones cost?
  15. How much do Caller Tones cost?
  16. How do I pay for a Caller Tone?
  17. How will this appear on my bill?

    18. How do I manage my Caller Tones?
  18. How do I manage my Caller Tones?
  19. Can I use the normal ringing tone during work hours, but use a fun Caller Tone after-hours?
  20. Can I set specific Caller Tones for specific callers?
  21. Can I have a specific Caller Tone for a given Time Period?
  22. Can I have a specific Caller Tone for a given Day of The Week?
  23. What is the priority order of the profile settings?

    24. How can I ...?
  24. How can I get notification whenever new Caller Tones are released?
  25. How do I stop receiving the special notifications?
  26. How can I remove the Caller Tones feature?
What are Caller Tones?
What are Caller Tones?
Caller Tones is a GSM and 3G mobile service from Telstra, which replaces the standard ringing tone that callers hear with a sound clip. Caller Tones can be music from a song that says something special to your girlfriend or boyfriend, a footy anthem which tells people which team you are passionate about, or even a comical clip which brightens someone's day. Your callers will still hear ringing in the background.
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What is the difference between a Ring Tone and a Caller Tone?
A Caller Tone is what callers hear when they call you and are waiting for you to answer. Callers will hear the Caller Tone that you have chosen for them. A Ring Tone is what you hear when people call you. It is downloaded to your phone. The Caller Tone is set in Telstra's network, rather than being downloaded to your phone.
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Can I get Caller Tones on my service?
Caller Tones are available on GSM and 3G Services. The are not available on CDMA.
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How do I join Caller Tones?
There are three ways to join Caller Tones;
  1. SMS ctones.join from your Telstra mobile to 176;
  2. Or to join via Wap go to the BigPond site, select "Tones & Pics" and then "Caller Tones" and "Activate Now"
  3. Or to join via this website type your Mobile Number into the Register/Login box above and follow the prompts.
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Is there a special offer for first time users?
Yes. Your first month subscription ($1.95) will be waived. In addition, you will receive one bonus Caller Tone for free.
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Can I listen to a Caller Tone?
Yes. On the web and wap sites, you can look through the categories, even search for your favourite artist or song. Once you find what you're looking for, you can preview the Caller Tone.
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How do I buy a Caller Tone?
You can purchase Caller Tones using your mobile phone by either sending an SMS to 176, or using your WAP browser on your mobile phone. You can also click the buy link found next to any Tone on this website.
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What kinds of Caller Tones are available?
There are a huge range of Caller Tones to choose from. If you want to say something special, wind up your friends, tell people who you support or what makes you tick, there's a category for you. You can choose from the following categories: Best Sellers, Latest, Michael Jackson, Chart Music, Promotional, New Tones, Featured Tones, WWE, Music - New!, Music - Genres, Music - Eras, Best of Comedy, Sports, Horoscopes, Film And TV, Sound FX, Say It With A Song .
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How many Caller Tones can I purchase?
You can have up to 13 Caller Tones in your collection at any given time. If you want to buy a new Caller Tone but already have 13 Caller Tones in your collection, you must delete an existing Caller Tone before you can buy a new one.
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How long can I keep a Caller Tone?
A Caller Tone is yours provided you remain subscribed to Caller Tones or until you delete it from your collection. If you or we cancel your Caller Tone service, all Caller Tones in your Collection will be permanently deleted and you will have to buy them again if you rejoin Caller Tones. Also you can only have up to 13 Caller Tones at any given time. Once you have 13 Caller Tones you must delete one before you buy another.
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How often can I change my Caller Tone?
You can change your Caller Tones as often as you like and new Caller Tones can be bought at any time.
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Is there a limit to how many people can hear my Caller Tone?
Everyone who calls you will hear the Caller Tone you choose for the "Everyone Else" profile, though the fun really starts when you personalise the service by specific caller, time of day or even day of week!
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Caller Tones content quality
Some content is provided by 3rd parties. To the extent permitted by law, we are not responsible for 3rd party content and do not promise its accuracy, suitability or quality.
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What is an impersonation Caller Tone?
An impersonation Caller Tone is a Caller Tone that contains dialogue spoken in a particular way so as to imitate a famous person or character. Please note that BigPond's impersonation Caller Tones have not been recorded with the approval or permission of the relevant performer being imitated.
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How much do Caller Tones cost?
How much do Caller Tones cost?
$1.95 monthly subscription fee applies plus $3.50 per Caller Tone. In the first month, subscription is free. For full terms, see Our Customer Terms

Unless otherwise stated, you will be charged standard data charges for downloading and (in some cases) using content, plus charges for any content purchased. For data charge details call 125 111 (charges apply). Content available for purchase depends on your handset and coverage area.
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How do I pay for a Caller Tone?
$1.95 monthly subscription fee applies plus $3.50 per Caller Tone. In the first month, subscription is free. For full terms, see Our Customer Terms. Unless otherwise stated, you will be charged for any content or subscription, notified to you when you order content. Content you can access depends on your handset and coverage area.
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How will this appear on my bill?
Your Caller Tones subscription and content charges will appear in the Transaction Charges section of your bill. Your subscription will have the Origin field showing as PRBTSUB, and your content purchase will have the Origin showing as PRBTCON, with the song title also included.
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How do I manage my Caller Tones?
How do I manage my Caller Tones?
You can manage your Caller Tones by accessing 'My Profile' on your WAP handset or by accessing the "Profiles" menu on the Caller Tones website.
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Can I use the normal ringing tone during work hours, but use a fun Caller Tone after-hours?
Yes. The Time Range profile can be used to specify a Caller Tone to be played during a specific time period.
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Can I set specific Caller Tones for specific callers?
Yes. The Specific Caller profile allows a specific Caller Tone to be set for up to 3 different callers. You can configure this using Web or WAP.
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Can I have a specific Caller Tone for a given Time Period?
Yes. The Time Range profile allows a tone to be played to callers when they call you during the selected time range. Eg you can set a different Caller Tone for day and night.
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Can I have a specific Caller Tone for a given Day of The Week?
Yes. The Day Range profile allows you to set a Caller Tone to be played on selected days. It will not play if another Tone is specified by the Time Range profile or to any callers defined in a Specific Caller profile.
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What is the priority order of the profile settings?
The 'Profiles' options are listed in the order of priority. Specific Caller has the highest priority, followed by Day of the week and Time period. Everyone Else has lowest priority.
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How can I ...?
How can I get notification whenever new Caller Tones are released?
You will receive occasional Service messages from Caller Tones. These messages will include a link to a mobile site (WAP site) that includes your current Caller Tones, new Caller Tones, best selling Caller Tones and other useful information.
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How do I stop receiving the special notifications?
You can click on the opt-out link on the mobile site or you can SMS in the code ct.optout to 176.
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How can I remove the Caller Tones feature?
There are several ways to cancel the Caller Tones service:
  1. By contacting Telstra on 125 111 from your mobile phone (charges apply)
  2. Or by texting ctones.stop to 176
  3. Or by clicking on 'Cancel my subscription to Caller Tones' in 'Profiles' on the web site.
  4. Or by using the WAP menu on your handset.

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