Callertones replace the standard ringing tone that people hear when they call your phone, with music, comedy or sound effects. Your callers will still hear ringing in the background. Callertones are available to anyone with a Telstra mobile phone.
What is the difference between a Ring Tone and a Callertone?
A Callertone is what callers hear when they call you and are waiting for you to answer. Callers will hear the Callertone that you have chosen for them. A Ring Tone is what you hear when people call you. It is downloaded to your phone. The Callertone is set in Telstra's network, rather than being downloaded to your phone.
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How much do Callertones cost?
$2.50 per month. Premium Plan: $5.00 per month depending on plan chosen and $3.50 per Callertone. First-time subscribers receive one free Tone from a selected range. For full terms, see Our Customer Terms [top]
How do I pay for a Callertone?
The payment for your Callertones will be added to your Telstra mobile bill. For full terms, see Our Customer Terms Unless otherwise stated, you will be charged for any content or subscription, notified to you when you order content. Content you can access depends on your handset and coverage area.
Your Callertones subscription and content charges will appear in the Transaction Charges section of your bill. Your subscription will have the Origin field showing as PRBTSUB, and your content purchase will have the Origin showing as PRBTCON, with the song title also included.
You can manage your Callertones by going to 'My tones' and 'My profile' on the Callertones mobile site or website.You can also manage most aspects of your Callertones using the Callertones Android™ Application if you have a compatible Android™ phone.
By default, callers are forwarded to MessageBank after 15 seconds and don't hear your whole Callertone. To change this to 30 seconds, dial *61*101**30# on your mobile (dial this sequence in the same way that you call a regular phone number). If successful, you should see the message "Call forwarding when no reply service was enabled".
Can I use the normal ringing tone during work hours, but use a fun Callertone after-hours?
Yes. The Specific Timies profile can be used to specify a Callertone to be played during a specific time period. The time period and selected Callertones can be different for each day of the week. You can configure this on the Callertones mobile site or website.
Can I have a specific Callertone for specific callers or caller groups?
Yes. The Specific Caller Group profile allows a specific Callertone to be set for up to 25 groups of up to 10 different callers.You can create and manage your own groups such as 'friends', 'family' and 'colleagues' on the Callertones mobile site or website.Alternatively, if you do not wish to creat a group with more than one caller, then you can use the Android™ app to set a specific Callertone for up to 10 individual callers.
Can I have a specific Callertone for a given Time Period or Day of Week?
Yes. The Specific Times profile allows a tone to be played to callers when they call you during a selected time range. For example, you can set a different Callertone for day and night. You can specify a different tone and time period for each day of the week. For example, to set different moods for Saturday evenings or all day on Sundays. You can configure this on the Callertones mobile site or website.
Can I set up a Playlist to randomly play my favourite Callertones?
Yes. You can set up a Playlist with some or all of your Callertones. When your Playslist is used, your callers will be entertained by a Callertone randomly selected from your Playlist each time they call. Because the selection is random, sometimes a caller may hear the same Callertone twice in a row.You can use your Playlist anywhere that you can specify a single Callertones. For example, you can set your Playlist to play for specific callers, at specific times, or by default to everyone else.You can configure your Playlist on the Callertones mobile site or website.
What is the priority order of the profile settings?
Specific Caller Groups have the highest priority, followed by Specific Time. The default setting (everyone else) has lowest priority. This ensures that your selected friends/colleagues will always hear the tones that you choose for them, while everyone else will hear either a tone that you set for a time period or the default tone.
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How do I subscribe to Callertones?
If you are a Telstra customer, you can subscribe to Callertones by:
Telstra Portal: On your mobile using the Telstra portal, under the 'Personalisation' sub menu
SMS: On your mobile using SMS by sending 'ct.join' (without the quotes) in an SMS to 176
#100#: On your mobile by dialing #100# then selecting the 'Callertones' submenu
There are several ways to cancel your Callertones subscription:
By contacting Telstra on 13 2200 from your mobile phone (charges may apply)
Or by texting ct.stop to 176
On the web at https://ctones.telstra.com. Login, then go to the 'My tones' and 'My profile' tab, then click 'Cancel my subscription to Callertones'.
On your mobile phone by going to Callertones under Personalisation in the Telstra menu. Go to 'My tones' and 'My profile' and select 'Cancel my subscription to Callertones'.
From the Android™ Application, press the Android™ Menu button, select 'Account' and 'Unsubscribe'.
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